okgoods360 Terms of Service

Terms of Service

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com
Last Updated: February 4, 2026

1. Scope of These Terms

These Terms of Service apply to all visitors, registered users, and customers who access, browse, create an account, place an order, or use any service provided through okgoods360.cn.

By using this website, you agree that all products, order processing, payment handling, shipping services, after-sales support, and other related services are governed by these Terms, together with any other policies published on this website, including but not limited to the Privacy Policy, Shipping Policy, Return Policy, and other applicable service rules.

2. Acceptance of Terms

By visiting okgoods360.cn, registering an account, submitting an order, completing a purchase, or using any function of this website, you confirm that you have read, understood, and agreed to comply with these Terms.

If you do not agree with any part of these Terms, please stop using this website and its related services immediately.

We may update, revise, or adjust these Terms from time to time due to legal requirements, business changes, website updates, or service adjustments. Any updated version will be posted on this website and will take effect once published. Your continued use of the website after such updates means that you accept the revised Terms.

3. User Eligibility and Account Responsibilities

3.1 User Qualification

By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into agreements and be responsible for your own actions.

If you use this website on behalf of a company, organization, or other legal entity, you confirm that you have the proper authority to represent that entity and agree to these Terms on its behalf.

3.2 Account Registration and Information Accuracy

Some services on okgoods360.cn, such as placing orders or requesting after-sales support, may require account registration.

When registering or submitting order information, you must provide accurate, complete, and up-to-date information, including your name, contact details, shipping address, and payment-related information.

If your information changes, you should update it promptly to avoid order errors, delivery delays, or service interruptions.

We may review or verify the information you provide. If any information is false, incomplete, outdated, or invalid, we reserve the right to reject orders, suspend services, or restrict account access.

3.3 Account Security

You are responsible for keeping your account login details confidential, including your username, password, verification codes, and other access credentials.

You must not sell, transfer, lend, share, or allow others to use your account.

Any action made through your account, including orders, payments, address changes, or account updates, will be treated as actions made by you.

If you believe your account has been accessed without permission, please contact us immediately at cruise0914@outlook.com and take necessary steps such as changing your password. We will assist where possible after receiving your valid notice, but we are not responsible for losses caused by your failure to properly protect your account information.

4. Orders and Payments

4.1 Order Submission

Before submitting an order, you should carefully review all order details, including product name, specifications, quantity, price, shipping address, and payment information.

Submitting an order means that you are making a purchase request to us.

After receiving your order, we may review the order within 24 hours, including product availability, price accuracy, payment status, address information, and other necessary details.

If the order is approved, we may send an order confirmation by email, message, or other available notification method. The purchase agreement between you and us is considered established after the order is confirmed.

If an order cannot be accepted due to out-of-stock items, incorrect pricing, payment issues, abnormal order activity, or other reasonable causes, we reserve the right to reject or cancel the order and notify you accordingly.

4.2 Pricing and Payment

Product prices shown on okgoods360.cn are displayed according to the website’s current pricing information unless otherwise stated.

We may adjust product prices based on market changes, stock conditions, promotions, or business needs. Price changes will not affect orders that have already been confirmed.

You must complete payment through the payment methods supported by this website, such as credit card, PayPal, third-party payment platforms, or other available payment options.

Orders will generally be processed for shipment only after full payment has been received.

If payment fails, times out, is rejected, or cannot be completed due to incorrect payment information, insufficient balance, bank issues, or other reasons caused by the customer, we may pause or cancel the order. Any delay or cancellation caused by unsuccessful payment will be the customer’s responsibility.

5. Shipping and Delivery

5.1 Delivery Arrangement

We will arrange shipment through cooperating logistics providers based on the shipping address submitted with your order.

Delivery areas, shipping fees, delivery methods, and estimated delivery time may vary depending on destination, product type, logistics conditions, and the shipping information displayed on this website.

We may choose or adjust the shipping method according to actual logistics requirements.

If you need to change your shipping address or delivery details, please contact customer service before the order is shipped. Once the package has been dispatched, shipping details generally cannot be changed.

5.2 Receiving and Inspecting Packages

When receiving your package, you or your authorized recipient should check whether the outer packaging is intact, whether the number of items appears correct, and whether there is any visible damage.

If the package is damaged, items are missing, or products appear broken at the time of delivery, please refuse the package when appropriate, take photos or videos as evidence, and contact us as soon as possible at cruise0914@outlook.com.

If the package is signed for by you or by someone authorized to receive it on your behalf, it may be considered that the package was received in acceptable condition. Delivery-related claims may not be accepted if no evidence is provided in time.

6. Returns, Refunds, and After-Sales Service

6.1 Return and Exchange Eligibility

If you receive a product with a confirmed quality problem that was not caused by misuse, improper handling, or damage after use, please contact our customer service within 7 days after receiving the package.

You may be asked to provide your order information, photos, videos, or other evidence showing the product issue.

After verification, we may offer a free return, exchange, or other suitable solution. If the issue is confirmed to be caused by product quality, we will bear the related shipping cost.

Customized products and personal-use products are generally not eligible for return or exchange unless there is a confirmed quality problem.

For non-quality-related return requests, such as personal preference, wrong size selection, mistaken purchase, or similar reasons, you must contact us within 7 days after receiving the package. The product must be unopened, unused, undamaged, and suitable for resale. In such cases, the customer is responsible for the return shipping cost.

6.2 After-Sales Procedure

When requesting a return, refund, exchange, or other after-sales service, you must cooperate with our customer service team and provide the required order details and supporting materials.

We will review your request and provide a response or solution within 3 working days after receiving the necessary information.

If a return or exchange is approved, you must send the product to the designated return address within the required time period. The product should be properly packed to prevent damage during return shipping.

After we receive and inspect the returned product, we will arrange the approved refund or replacement shipment within 3–7 working days.

7. Intellectual Property Rights and Website Use

7.1 Ownership of Website Content

All content on okgoods360.cn, including text, images, product descriptions, logos, trademarks, website layout, designs, software, code, copywriting, and other materials, belongs to us or the relevant rights holders and is protected by applicable laws.

Without prior written permission, you may not copy, reproduce, modify, distribute, publish, display, quote, sell, use, or create derivative works from any content on this website.

Unauthorized use of website content may result in legal responsibility.

7.2 Prohibited Activities

When using this website, you agree not to engage in any illegal, harmful, fraudulent, or improper activity, including but not limited to:

Violating the intellectual property rights, privacy rights, reputation rights, or other legal rights of any third party.
Posting, uploading, spreading, or submitting false, harmful, offensive, illegal, misleading, or malicious information.
Attempting to attack, damage, interfere with, overload, tamper with, or disrupt the website system or normal website operation.
Using the website for fraud, fake transactions, false orders, money laundering, or other unlawful purposes.
Engaging in any activity that violates laws, regulations, public order, these Terms, or other website policies.

If you violate these rules, we may suspend or terminate your account, remove related content, cancel orders, refuse service, and reserve the right to pursue legal liability.

You agree to compensate us for any loss, damage, cost, claim, or liability caused by your violation of these Terms.

8. Limitation of Liability and Disclaimers

8.1 Force Majeure

We will not be responsible for failure or delay in performing our obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, war, government actions, policy changes, internet failures, system interruptions, logistics disruptions, strikes, customs delays, or other force majeure events.

When such events occur, we will make reasonable efforts to notify affected customers and reduce possible losses where practical.

8.2 Product Display and Information

Product images, descriptions, colors, sizes, and other information displayed on this website are provided for reference.

Due to product batches, screen settings, photography lighting, manual measurement, or other reasonable factors, the actual product may slightly differ from the displayed information.

Minor differences that do not affect normal use will not be considered product quality defects, and we are not required to provide additional compensation for such differences.

8.3 Third-Party Services

This website may involve services provided by third parties, such as payment processors, logistics companies, internet service providers, or other external service providers.

Any dispute, delay, failure, fee, or loss caused by a third-party service provider is subject to the relevant third party’s rules and responsibilities. We are not liable for issues caused by third-party services beyond our control.

9. Governing Law and Dispute Resolution

These Terms, including their formation, validity, performance, interpretation, and dispute resolution, shall be governed by the laws of the People’s Republic of China, excluding conflict of law rules.

If any dispute arises from or relates to these Terms or your use of okgoods360.cn, both parties should first attempt to resolve the matter through friendly negotiation.

If negotiation fails, either party may submit the dispute to the competent people’s court in the place where we are located.

10. Additional Terms

The section headings in these Terms are provided only for reading convenience and do not affect the meaning or interpretation of the actual provisions.

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

If we do not immediately exercise a right under these Terms, or delay exercising such right, this does not mean that we waive the right or any other rights available to us.

These Terms form part of the service rules of okgoods360.cn and should be read together with other policies published on this website.

11. Contact Information

If you have any questions, complaints, suggestions, or service requests related to these Terms of Service, you may contact us through the following method:

Website: okgoods360.cn
Customer Support Email: cruise0914@outlook.com

You may also contact us through the customer service entrance available on this website, if provided.