Customer Service & Shopping Information

Live Customer Service Hours

Our professional customer service team is ready to answer your questions at any time.

Service Hours: 9:00 a.m. – 6:00 p.m. Daily

Email Support

Can I email my questions or concerns?

Absolutely! Just send an email to our designated customer service mailbox, and we will reply to you within 12 hours.

Pro Tip: For the fastest response, please include your order number in the email body.

Social Media Contact

Ordering Information

How Do I Order Online?

Ordering online is easy and secure, with our website guiding you through the entire process. Here is a simplified step-by-step guide:

1. Find your desired products via the search bar or category navigation.

2. Click on the product to enter the detail page.

3. After reading the product information, select your preferred size and personalized customization options.

4. Click Add to Cart once confirmed.

5. Adjust product quantities directly in your shopping cart.

6. Check your order details carefully and click Check Out.

7. Enter your shipping information, select a shipping method, click Confirm to view the total order amount, then click Continue.

8. Enter your payment information and any coupon or gift card codes, then click Continue.

   Your card will not be charged at this step.

9. Double-check all order details and click Submit Order if everything is correct.

Do I Have to Order Online?

No. We also accept orders via email – simply send your order list to our customer service mailbox.

How Do I Change My Order?

You can modify or cancel your order at any time before it enters the shipping process.

To change or cancel your order, contact us as soon as possible via live customer service or email.

If you do not receive an order modification confirmation email from us, the adjustment has not been processed successfully.

Once an order enters the shipping process, no further modifications, cancellations or corrections can be made.

What Should I Do If My Order Doesn’t Arrive?

If your order does not arrive as expected, please contact us immediately. If the package is lost in transit, we will reship the items to you for free.

Do You Accept Custom Team Apparel Orders?

We accept all types of team and corporate custom orders, and offer exclusive discounts for bulk purchases.

We understand that custom apparel is a reflection of your team’s identity, so creating a unique team image that matches your style is our top priority.

Our professional design team will work closely with your contact person to create custom personalized printed apparel that embodies your team’s unique temperament and style.

Whether you choose from our existing pattern library or create a fully custom design, we will ensure your team looks its best.

Can I Place an Order for My Retail Business?

We accept corporate purchase orders and offer volume discounts on bulk orders of personalized printed apparel.

Or send your purchase request to our customer service mailbox.

Note: We are not a wholesale distributor for any of our products and do not offer pure wholesale cooperation.

Shipping Information

When Will I Receive My Order?

Delivery to most regions takes 5-25 business days.

Order shipping may be delayed due to the following customization processes: personalized product customization, backorder fulfillment, and special custom order processing.

Orders may be split into multiple shipments based on product quantity and weight:

• Each shipment typically contains fewer than 15 pieces of apparel or weighs less than 3kg.

• Orders exceeding 15 pieces or 3kg will be shipped in multiple packages.

What Shipping Method Do You Use?

We offer free shipping via China Post for all orders.

You can upgrade to Express Shipping for an additional fee for faster delivery.

May I Ship to a Post Office Box or Private Box Address?

If you provide a PO Box or private box address, we can only ship your order via China Post or EMS.

Are Your Products Restricted for Import in Any Country?

All countries have regulatory requirements for the quantity and type of goods allowed for import.

Personalized printed apparel is generally not a restricted import item, but we recommend checking with your local customs agency before placing an order to confirm relevant import regulations.

Do You Charge Tax?

Non-EU Countries

No tax is charged at checkout. However, local customs authorities will assess and collect relevant taxes before the goods enter your country.

The courier will usually pay these fees on your behalf and collect them from you upon delivery.

You are solely responsible for all customs-related fees, including duties, taxes, brokerage fees and other charges assessed at the border.

EU Countries

Customs authorities charge a tax of 20% or more on the order value. We will pay this tax on your behalf, and you only need to pay 8% of the order value at checkout.

Can I Return a Product?

Please contact us before returning any product and we will provide an estimate of your return shipping costs.

What If I Am Missing an Item or Received a Defective/Incorrect Item?

We sincerely apologize for any order processing errors on our part. Please contact us immediately and we will resolve the issue as quickly as possible – we usually reship the correct items for free.

Return Policy

If you are not 100% satisfied with your purchase, you may return the product for a full refund for any reason within 30 days of receiving your package.

Return Requirements

1. Must contact us first before initiating a return.

2. Ship the product to the designated address in resalable condition (unworn, unwashed, with original tags attached).

3. We only accept returns of personalized printed apparel without custom patterns, names or numbers.

Additional Return Terms

1. Return requests must be initiated within 30 days of the package receipt date.

2. Returned products must be in resalable condition and include the original packaging/box.

3. Used products come with a 30-day limited warranty. After this period, please refer to the manufacturer’s warranty policy.

4. Once we receive your returned package, our fulfillment center will inspect the items. Approved refunds will be processed and credited back to your original payment method within 2 business days.

5. Always contact us before returning a product to avoid delays in refund processing.

Care Guide for Personalized Printed Apparel

Washing Tips

Most details on personalized printed apparel are made with heat transfer printing technology. We recommend hand washing to avoid damaging the prints. If machine washing is necessary, turn the apparel inside out first.

Care Instructions

• Do not scrub printed/heat-transferred areas vigorously

• Avoid prolonged exposure to direct sunlight

• Hang the apparel when not in use

How to Fix Peeling Prints

1. Lay the apparel flat on a hard surface

2. Cover the peeling print/letters/numbers with clean, non-stick baking paper or a heat-resistant template

3. Iron over the area at 150°C for 7-8 seconds

4. Repeat the process if necessary

   Important Note: Do not iron directly on the printed areas.

Earn Cash Coupons with Video Reviews

Shoot a clear video of 3 minutes or longer to sincerely share product details, recommend our website, and highlight our current promotions to participate in the activity.

Video Title Format

Personality Print + Product Name + Unboxing Review

Example: Personality Print Casual Personalized Printed Apparel Unboxing Review

Video Description Requirements

Include the product link and your referral link in the video description.

Coupon Reward Rules

• 50+ views: Get a $12.99 Cash Coupon

• 500+ views: Get an additional $6.99 Cash Coupon

Important Notes

If your video reaches over 500 views, please send the video link and your order number to our customer service mailbox to claim the additional coupon.